Support

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How Can We Help You?

Select your issue below and submit a query. Our team will respond within 24–48 hours.

What's your issue?

Click a category to quickly fill the form below

Login Not Working
Amount Not Credited
Plan Not Activated
Withdrawal Issue
Referral / Network Issue
Payment Issue
Account / Profile Issue
Others
Submit Your Query

Fill in the details below and we'll get back to you promptly.

Tips for Faster Resolution
  • Mention your registered mobile or email
  • Include your PSM User ID if available
  • Provide the transaction ID for payment issues
  • Mention the date and time of the issue
  • Describe what you expected vs. what happened
Response Time

We typically respond within 24–48 hours on working days. For urgent matters, please contact us directly via phone during office hours.

Frequently Asked Questions

Quick answers to common questions before you submit a query.

I can't log in. What should I do?
Try resetting your password using the "Forgot Password" option on the login page. If you still can't access your account, contact us with your registered mobile number or email.
My payment was deducted but the plan was not activated.
Plan activation is processed manually by our team after payment verification. Please allow up to 24 hours. If not activated after 24 hours, submit a query with your transaction ID and payment screenshot.
How long does a withdrawal take to process?
Withdrawals are typically processed within 2–5 working days. The amount is credited to your registered bank account after verification. If it has been more than 5 working days, please raise a support query.
My referral income is not credited. What should I do?
Referral income is credited once your referred member's plan is activated. If the plan has been activated and you still haven't received the income, please contact support with the referred member's user ID.
How do I update my bank account details?
Bank account details can be updated from your profile settings in the dashboard. Changes may require admin verification and take up to 24 hours to reflect.
What is the minimum withdrawal amount?
The minimum withdrawal amount depends on your plan. Please check your plan details in the dashboard for the applicable minimum withdrawal threshold.
Can I have multiple plans under one account?
Yes, you can upgrade or add plans based on eligibility. Please check the Plans section in your dashboard or contact support for guidance on plan upgrades.
How do I contact support urgently?
For urgent matters, please call us directly during office hours using the contact numbers listed below. For non-urgent queries, use the support form above and we'll respond within 24–48 hours.

Still Need Help? Reach Us Directly

Phone
Support - 8680004455
Helpline - 9372941573
Email
spurandhar0@gmail.com
Office Hours
Mon–Fri: Monday to Friday: 9:00 AM - 6:00 PM IST

If you have questions or need support, we're here to assist. Whether you're a member or interested in joining PS Market, our team is committed to providing the best service.

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